Incident management

An optimised incident management process is crucial in software development. In terms of both quality and budget, it is essential that all incidents are prioritised, assigned, tracked, reported and audited fast and with a minimum amount of faults.

Tooling

We work a lot with Jira Issue Tracker because this tool supports the incident management process very well. We can integrate it easily with other Atlassian products and plugins, for example for project management and workflow. Especially in Agile development projects, the estimating, scheduling, allocating and tracking of iterations is managed very adequately. It’s only one of the reasons why our teams are able to develop your software with skill, great care, and highly efficiently.