Why NetRom Software is the preferred partner for software development
Customer satisfaction at the highest level
The results of the IT Experience Monitor 2023-2024 (ITeX) are in, and for the fifth consecutive year, NetRom Software is one of the big winners. With a fan score of 96% and the highest Customer Satisfaction Score in the IT sector, NetRom Software not only performs better than in the previous two years but even seems to achieve the number 2 position in the entire benchmark!in de voorgaande twee jaar maar lijkt zelfs de nummer 2 positie te behalen van de gehele benchmark!
The highlights of the research
An important part of a better customer experience is learning from feedback. The IT Xperience model provides organizations with insight into what we, as IT companies, need to do to truly make a difference in a collaborative relationship. The model shows which levers can be pulled to strengthen the relationship with clients and add more value.
The model is derived from the data of Giarte's long-standing research on satisfaction within sourcing relationships and from a systematic literature review of research on customer loyalty in B2B relationships. From this, the key predictors of customer loyalty have been identified. The IT Xperience model for customer loyalty in business IT services is based on three pillars: Output, Outcome, and Monetized Performance Goals.
The value of NetRom Software?
Founded in 1999, NetRom Software has grown into a mature market leader with around 500 highly skilled professionals. NetRom Software is at the forefront of outsourcing software development in a nearshore setting. Key features include a transparent development process, premium services, and unparalleled attention to customer satisfaction.
Long-term relationships, with the utmost care for both its employees and clients, and deep expertise are central to the DNA of NetRom Software. NetRom focuses on three key areas:
Download the ITeX 23/24 white paper
Why employee satisfaction drives successful software projects and long-term partnerships
NetRom Software takes sixth place in Computable Top 100
