SaaS provider Zenya (formerly Infoland) has been developing software since 1998 that enables organizations—particularly in healthcare—to systematically manage quality, safety, and compliance. Nearly all hospitals in the Netherlands, as well as organizations in sectors such as healthcare, renewable energy, and agriculture and food, use this QHSE software suite (Quality, Health, Safety, Environment). To meet the growing demand for new features while maintaining high reliability standards, Zenya engaged NetRom Software as a development partner in 2019. What started as additional development capacity evolved into a strategic collaboration that strengthened both the software product and the development team.
The sector in which Zenya operates is continuously evolving. Regulations are becoming more stringent, regulatory bodies are imposing higher standards, and end users expect an increasingly refined user experience. Renée Dzialiner explained: “Our challenge is to ensure that the suite aligns as closely as possible with the evolving needs of end users. Not only are the requirements changing, but so are the ways of working. We need to be able to support this with Zenya.”
The software suite has been in development for nearly 25 years, and its complexity places high demands on the team. Dzialiner added: “Because the software is quite extensive, even small functional changes can have a significant impact on the application.” At the same time, Zenya aimed to improve the user experience by reducing the number of steps required and making navigation more intuitive. This required additional development capacity that could be deployed flexibly and efficiently.
The hybrid team now consists of eleven members: seven from NetRom Software and four from Zenya. Together, they work in sprints on new modules, improvements, and the internationalization of the software suite. NetRom Software actively contributes to solution design and architectural decisions.
A clear example is the start portal: a configurable environment that enables functional administrators to tailor the interface to the needs of end users. NetRom also played a key role in the international expansion of the platform.
On the NetRom side, a team coach ensures continuity, covering aspects such as capacity planning and onboarding (the process of integrating new team members into the team and working environment). Renée Dzialiner explained: “Our product is complex, and it takes time to fully understand it. New team members also need to learn how we work. NetRom manages this behind the scenes.”
Every two weeks, a retrospective (an Agile meeting to evaluate collaboration and identify improvements) is held, during which team members also exchange knowledge with colleagues working on other projects.
‘‘One of the software engineers has been working with Zenya for five years and knows more about the product than I do.’’
RENÉE DZIALINER, PRODUCT OWNER AT ZENYA
The collaboration has delivered measurable results for Zenya. The team delivers features more quickly, overall quality has improved, and NetRom Software has built such extensive domain knowledge that the collaboration now extends far beyond development alone. Renée Dzialiner stated: “One of the software engineers has been working with Zenya for five years and knows more about the product than I do.” NetRom team members have become fully integrated knowledge partners who contribute to product development both proactively and upon request.
The relationship goes beyond a purely professional interaction. Dzialiner added: “When we organize a team lunch, we try to arrange something similar for the NetRom team as well. There is a positive dynamic, and we are very pleased with that.” According to her, NetRom Software’s greatest strength is its visible flexibility—not only in terms of capacity, but also in how the team aligns with Zenya’s ways of working.
Discover how NetRom, together with Zenya, improved the software suite through a hybrid team with deep domain expertise
